Once you’ve removed any viruses from your computer, you can turn System Restore back on by repeating these instructions, selecting the disks in step three that you want to be able to restore later, clicking Configure, and then clicking Restore system settings and previous version of files.

Fiberlink has a tool that  needs to be ran on the “Source Computer” after E360 is installed before capturing the image to be deployed.  After installing E360 on the source computer, make sure that you do not have an Internet connection as this tool needs to be ran before any connection is made with E360.  This tool will encrypt the E360 Policy Database using a generic passcode which can be opened on any machine, thus allowing E360 to be deployed on an image.

After installing E360, making sure not to have an Internet connection or connecting with E360, copy the DiskImager Package install to the Source Computer and run the application to install.

1) Extract All Files in DiskImager Package.zip

2) Double Click on the DiskImager Application

3) Click on Create Image

4) Once all Status’ are green checks, select close.

After you have ran the tool successfully, E360 is now in a state where it can be imaged and that image can be deployed to many machines.  At this point you would capture the image on the source machine with an imaging tool such as ImageX or Ghost.  Once captured, deploy the image on one machine to test.  Once the image is installed, make sure you are able to successfully connect to E360 on both the source machine and the deployed image machine.  Once you verify that the image is then good to deploy.

This tool will perform the following steps when run:

(1)   Stops Fiberlink services: ServiceMgr, FLUtilsSvc

(2)   Stops BES Client Service.

(3)   Stops EMSAgent (if installed)

(4)   Recrypts E360 Policy Database using a generic key

(5)   Recrypts E360 System Database using a generic key

(6)   Recrypts V360 Database using a generic key (if installed)

(7)   Deletes EEA specific registry keys and files that are set post registration.

If you need to check if the tool itself was effective, you can run the following steps:

• You may need to work with your network administrator or help desk to make sure your account is ok (not locked) and you’re using the correct credentials.
• If you’re using tokens, make sure the token key is synchronized.
• In some cases, if you’re connected and then get disconnect with this error, uninstalling and re-installing the VPN client may help.
• Sometimes a firewall or anti-virus policy mismatch needs to be checked.

You will also receive this error in the AnyConnect logs:

“Error 1722. There is a problem with this Windows Installer package.”

This error is causes by a missing registry key.

Browse to HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion and make sure the RunOnce key exists.  If not, adding the key should fix the problem.

There are many other programs that will modify the route table Bonjour is just the most popular.   Below is a list of applications known to cause this problem.  Many of them are here because they contain the Bonjour service:

ITunes
IChat
IPhoto
Fire
Skype
Gizmo Project Software
Adobe Creative CS3
CS3
Proteus
Adium
TiVo
SubEthaEdit
Contactizer
Safari
Asterisk
Bonjour Browser
Bonjour with ITunes – go to Manage Computer and disable
Adobe InDesign
IPass authentication
Limewire
Cisco client 4.5
Other VPN clients should be removed at least for testing purposes.
Hummingbird in the past, but not recently

To fix this problem, you can find and remove the application that’s causing the problem.  Upgrading to Bonjour 1.06 or higher will help.  You can also use “allow access to local subnet” option or one of the enable “split tunneling” options for Network Connect .

• See if you can browse the Internet.  If not, check your proxy settings and clear them if there’s a proxy being used.
• If you’re at a hotel, the hotel could be blocking the ports required for Cisco VPN client to communicate with the concentrator.  You can talk to the hotel management to have this looked at.
• If you’re using a wireless connection, try plugging directly in to your network connection with an Ethernet cable or try some other transport, like an aircard.
• Try turning off your personal firewall.  It could be malfunctioning and not allow the desired traffic through.
• Edit the Cisco VPN profile with an editor and change ForceKeepAlive=0 to ForceKeepAlive =1
• Turn on NAT-T/TCP in your profile (remember to unblock port 10000 in your firewall or turn the firewall off temporarily)
• Check with your technical support that the concentrator you’re trying to reach is in operation, or try another concentrator (if applicable).

Device Error Code: 300-303: Bad Load

Cause: JAVA or OS Bad Load

Use the Application Loader to re-install the operating system and applications on the BlackBerry smartphone.

How to use the application loader tool to install BlackBerry Device Software

To use the application loader tool to install BlackBerry Device Software, complete the following steps:

Warning: The following procedure will delete either all data, or all data and applications on the BlackBerry smartphone. Back up the BlackBerry smartphone data before proceeding.

To perform an installation of the BlackBerry Device Software using BlackBerry Desktop Manager version 4.5 to 5.0, perform the following steps:

1. Open BlackBerry Desktop Manager.
2. Click Help (see screenshot below).

3. Select About Desktop Manager (see screenshot below).

4. Click the Device Software tab (see screenshot below).

5.   Verify that the BlackBerry Device Software displayed is the latest version currently available from the wireless service provider.

Warning: You should not install BlackBerry Device Software that is older than the current version installed on the BlackBerry smartphone. Doing so could cause the BlackBerry smartphone to malfunction.

6.   Connect the BlackBerry smartphone to the computer and open the BlackBerry Desktop Manager.

7.  Double-click Application Loader.

8.  Click Start under Update Software to start the installation process.

9. Type your BlackBerry smartphone password, if prompted, and click OK.

10. Select Options under Device Software Options.

11. Select the check boxes next to the names of the applications to be loaded, and then click Next.

12. Click OK>Next>Finish

13. When the process has completed, the message The loading operation was successful will appear.  Click Close to return to the Blackberry Desktop Manager.

To perform an installation of the BlackBerry Device Software using BlackBerry Desktop Manager version 4.1 to 4.3, complete steps 6 through 10, above, and then proceed with the following:

14. Select the check boxes next to the names of the applications to be loaded and then click Next.

15. Click Finish.

16. When the process has completed, the message The loading operation was successful will appear.  Click Close to return to BlackBerry Desktop Manager.

Device Error Code: 310-314: Hardware Failure

Cause: Hardware Failure

Perform a hard reset on the BlackBerry smartphone.

A reset of a BlackBerry smartphone is a troubleshooting method that will completely power off and restart the BlackBerry smartphone’s operating system software and applications.  It is a useful first step if a BlackBerry smartphone is experiencing hardware, software, or wireless network problems.

Note: A reset of a BlackBerry smartphone does not delete any settings or data.

There are two options for performing a reset: a hard reset and a soft reset.

A hard reset involves physically removing the battery from the smartphone and then reinserting it.  To perform a hard reset, complete the following steps:

1) Remove the battery cover from the back of the BlackBerry smartphone.
2) Remove the battery, and then reinsert it after a few seconds.
3) Replace the battery cover.

A soft reset is a three key combination that resets the BlackBerry smartphone without removing the battery.  It is only available on BlackBerry smartphone models with a QWERTY keyboard.  SureType® technology and touch screen BlackBerry smartphones, such as the BlackBerry® Pearl™ smartphone, BlackBerry® Pearl™ Flip smartphone, and BlackBerry® Storm™ smartphone cannot be reset in this manner.

To perform a soft reset, complete the following steps:

1) Press and hold down the ALT key on the smartphone.
2) While holding down the ALT key, press and hold down the right-hand CAP key.
3) With both of those buttons still pressed, press the DELETE key.  The display on the BlackBerry smartphone will turn off to indicate that the reset has started, and the keys can now be released.

Note: Some BlackBerry smartphones do not display the ALT, CAP, and DELETE keys in the same manner.  However, the location of the keys does not change.  Please refer to the following graphic for key position:

Additional Information

It is normal behavior for a BlackBerry smartphone to take several minutes to completely start up following a reset.

Some wireless service providers and third-party device manufacturers have processes called master reset, factory reset, or master clear, which erases all user data and settings for non-BlackBerry carrier devices, restoring them to a “factory” state. The wipe handheld command will perform this same function on a BlackBerry smartphone.

To reset a legacy BlackBerry device (Research In Motion® (RIM®) 850, 857, 950, 957 devices), insert the end of a paper clip into the small hole on the back of the device.

Device Error Code: 340-343: Memory Failure

Cause: Memory Failure

Reduce the number of calendar appointments synchronized to your BlackBerry device.

1. In BlackBerry Desktop Manager, double-click the Intellisync icon.
2. Click Configure PIM. The Handheld Configuration window appears.
3. In the Handheld Applications list, select Calendar.
4. Click Configure > Advanced Settings. The Advanced Settings for Calendar window appears.
5. In the Date Range tab, perform one of the following tasks to reduce the number of calendar appointments synchronized to your BlackBerry device:
   • If you click the Transfer only Future items option, only future calendar appointments will be synchronzied to your handheld.
   • If you click the Transfer items within a range of Days option and enter date range in the fields provided, only the calendar appointments that scheduled within the date range will be synchronized to your handheld.
6. Click OK to save your changes and close the window.
7. In the Handheld Configuration window, ensure that the check box beside the Calendar application is selected, then click OK.
8. In the Intellisync window, ensure that the Synchronize PIM check box is selected, then click Synchronize Now. The number of calendar entries on your handheld is reduced.

If you still receive the error

Run Application Loader to reload the operating system and applications onto your BlackBerry device. (For instructions, see above Error Code 300-303)

Device Error Code: 350-359: Software Application Failure

Cause: Software Application Failure

Perform a hard reset on the BlackBerry device. (For instructions, see above Error Code 310-314)

OR

Run BlackBerry Application Loader to reload the operating system and applications onto your BlackBerry device. (For instructions, see above Error Code 300-303) In the Application Loader Wizard window, do not select any third party applications. In the Advanced options, select the Erase all currently installed applications check box.

Device Error Code: 410-411: Radio Failure

Cause: Radio Failure

Use Application Loader to re-install the operating system and applications on the BlackBerry smartphone. (For instructions, see above Error Code 300-303)

Note: If this task does not resolve the error, contact your service provider.

Device Error Code: 507: No Applications on BlackBerry Device

The error message indicates that no applications are loaded on the BlackBerry smartphone.

This error message can have the following causes:

1. While using the application loader tool to install BlackBerry Device Software, existing applications on the BlackBerry smartphone are erased, and new applications are not loaded.
2. All data and applications are removed when an incorrect password is typed ten times into the BlackBerry smartphone.
3. The power management feature on the computer turns off the USB ports.
4. The BlackBerry smartphone is connected to a laptop computer using a docking station.

The following are possible resolutions for this issue.

Cause 1

While using the application loader tool to install BlackBerry Device Software, existing applications on the BlackBerry smartphone are erased, and new applications are not loaded.

Resolution 1

Complete the following steps:

1. Verify that you have the BlackBerry Device Software installed on your computer.
2. If your BlackBerry smartphone is connected to a laptop computer in a docking station, disconnect the laptop computer from the docking station and connect the BlackBerry smartphone directly to the laptop computer.
3. If a third-party program, such as a virus scanner, is using the same communications port (COM port) as BlackBerry® Desktop Manager, close the third-party program to free the COM port for use.
4. If you are using a USB adapter to connect your BlackBerry smartphone to a serial port on your computer, temporarily connect your BlackBerry smartphone to a computer with a USB port.
5. Open BlackBerry Desktop Manager and double-click the Application Loader icon.
6. Use the application loader tool to install the BlackBerry Device Software.

All data and applications are removed when an incorrect password is typed ten times into the BlackBerry smartphone.

Resolution 2

Complete the following steps:

1. Open BlackBerry Desktop Manager and double-click the Application Loader icon.
2. Use the Application Loader tool to install the BlackBerry Device Software.

The Power Management feature on the computer turns off the USB ports.

Note: This resolution is for Windows® XP users only.

Resolution 3

Complete the following steps:

1. On your computer, click Start > Settings > Control Panel.
2. In the Control Panel, double-click the System icon. The System Properties window opens.
3. Click the Hardware tab of the System Properties, and click Device Manager.
4. In the Device Manager, double-click Universal Serial Bus Controllers.
5. Right-click the first USB root hub, and click Properties.
6. In the Properties window, click the Power Management tab.
7. Clear the Allow the computer to turn off this device to save power check box.
8. Repeat steps 5 to 7 for all other USB root hubs.
9. Restart your computer.

The BlackBerry smartphone is connected to a laptop computer using a docking station.

Resolution 4

Complete the following steps:

1. Disconnect the docking station from the laptop computer and connect the BlackBerry smartphone directly to the laptop computer using a USB cable.
2. Re-install the BlackBerry Device Software using the application loader tool. (For instructions, see above Error Code 300-303)

Additional Information

If the 507 Java error message is displayed on the BlackBerry smartphone, the BlackBerry smartphone will not display as connected in the BlackBerry Desktop Manager. Use the application loader tool to install the latest version of BlackBerry Device Software on the BlackBerry smartphone. (For instructions, see above Error Code 300-303)

• The Intrusion Prevention System (IPS) blocks network-based attacks with vulnerability-centric IPS and stops threats before they affect services on the PC.
• The integrated personal firewall mitigates risk introduced by network access by affording flexibility to create rules that can block access to ports, IP addresses, and protocols.
• The Buffer Overflow Exploit prevention technology protects hosts from attackers that attempt to use known or previously unknown buffer overflow vulnerabilities to exploit the system.

Proventia Desktop, installed on 150 computers, blocked 8000 high, 10,000 medium and 8000 low risk events that could have affected a companies network.

1. You may be logged in on another machine. Close all connections on all machines, wait 20-30 minutes and try again
2. Some mail servers will not recognize an improper disconnection. This will result in the account being ‘Poplocked’. This will usually reset after about 20-30 minutes
3. If you are not logged in on another machine or poplocked then someone may be using/downloading from your account or something is wrong with your account

0×800CCC05 NOT CONNECTED TO SERVER

1. Can you get web pages? If so, you may have the wrong mail server typed in your account settings or the server may be down

Method 1: Verify that you are connected to the Internet

// To verify that you can connect to the Internet and that your mail server was not temporarily unavailable, follow these steps:

1. Start an Internet browser, such as Internet Explorer.
2. Type one of the following addresses in the address bar.
   • http://www.microsoft.com
   • http://www.msn.com
   • http://www.live.com

   If you continue to experience network connectivity problems when you type one of these addresses in the Address bar, view the following article for more information about how to troubleshoot Internet connectivity problems:

   936211 (http://support.microsoft.com/kb/936211/ ) How to troubleshoot network connectivity problems in Internet Explorer

   If you successfully connected to the Internet, go to step 3.

3. Send yourself a test e-mail to verify that you can send and receive e-mail messages without receiving an error message.
4. If your test was successful, you are finished. If you still receive an error message, go to method 2 to verify your account settings.

For more information on Outlook 2007 switches visit: http://office.microsoft.com/en-us/outlook/HP012185891033.aspx (http://office.microsoft.com/en-us/outlook/HP012185891033.aspx)

Method 2: Verify your account settings

// Follow these steps to create a new e-mail profile in Outlook 2007 and in Outlook 2003:

1. Click Start, and then click Run.
2. Copy and paste (or type) the following command in the Open box and then press ENTER: control panel
3. If you are in Classic View, double-click Mail. The Mail Setup dialog box opens. Go to step 5.
4. If you are in Category View, under Control Panel, click Switch to Classic View, and then double-click Mail. The Mail Setup dialog box opens.
5. In the Mail Setup dialog box, click Show Profiles.
6. On the General tab, under When starting Microsoft Office Outlook, use this profile, click Prompt for a profile to be used, and then click Add.
7. In the Profile Name box, type the name that you want to use for the new e-mail profile, and then click OK.
8. In the E-mail Accounts dialog box, click Add a new e-mail account, and then click Next.
9. Click the appropriate server type for your new e-mail account, and then click Next.
10. Type your account information in the required boxes, and then click Next.
11. Click Finish, and then click OK.
    Note By default, both the Outlook Address Book and the personal folders (.pst) files are automatically added to each new e-mail profile, except for those e-mail profiles that are created in Microsoft Exchange Server. By default, .pst files are not added to each new e-mail profile in Exchange Server.

0×800CCC0D CANT FIND HOST – Cannot locate server

1. This error can appear if you have ‘notify me if there are any new newsgroups‘ selected but don’t have a news account set up. Go to TOOLS > OPTIONS > GENERAL TAB and unclick this option.
2. If Norton Antivirus is installed then read this article.
3. Can you get web pages? If so then you may just have the wrong mail server typed into your account details or the server may be down
4. If you cannot get web pages then hang up and try connecting again
5. Reboot the computer and try again
6. If it’s still not working and you are not getting any web pages, then data may not be moving across the network properly. Check DNS numbers, remove and then reinstall TCP/IP in Control Panel > Network.

0×800CCC10 INVALID ADDRESS – Address not known on server

1. Check the spelling in the TO: field of the e-mail. Delete the old message from the Outbox and then try it again.

Within the past week we received the first set of inquiries about the iPad from our customers. Since the iPad is not yet shipping, these customers are taking advantage of the remaining time to determine the existing infrastructure, frameworks, and services that can be offered or supported; and to develop a coherent set of policies for use of the iPad in their corporate environment. Their goal is to anticipate the iPad’s arrival (whether it is through the front door or the back door), and have a clear set of guidelines and processes in place when it does.

The initial areas of concern and focus are: email, web browsing, wireless access, VPN access, data protection; and of course, help desk. Customers with SSL VPN solutions deployed are particularly interested in extending this service to their iPad users. There are a few things these customers have in common: they already have a significant community of Mac users in their corporate environment, and in my estimation these customers are on the more advanced end of the spectrum of  IT organizations that we work with (another way of saying early adopters).

They believe the initial demand for iPad support will come from existing Mac users who are also ultra-road warriors, followed by existing Mac users that are mainly email/web-centric (and view the iPad as a less costly replacement), followed finally by users that bought the iPad for personal use and want to use it in the corporate environment.

If your company is preparing for the iPad’s arrival in your enterprise it would be great to hear from you.